UK Delivery and Returns
Free UK Delivery available on orders, delivered within 4-5 working days (Monday to Friday) mainland only.
Next Working Day Delivery (orders placed before 1pm Monday - Friday) £5.95 - purchases are delivered the next working day (Monday - Friday).
We use Royal Mail, DPD and Evri to send our orders. If you have any queries please don't hesitate to contact us at firstname.lastname@example.org or through our chat.
We offer free returns from the UK on all full priced and promotional purchases (please note this does not include sample sale purchases). Our returns window is 30 days from the day you receive your item.
How to return your item from the UK:
1. Book a return with us here.
2. Once we have approved your return, we will email you a returns label (this is valid for 14 days, so be sure to use it within this time. Upon expiration, if you still wish to return the goods, you will be liable for the postage cost). As we must receive the bag by the 30 day limit, please book your return in sufficient time and take into account that our free returns service takes around 4-5 working days to reach us.
3. Print off your returns label.
4. Package your bag in the original box it came in with tags attached, ensuring its not squashed or packed poorly (damaged/unsaleable goods are not eligible for a refund).
5. Attach the label to the outside of the box.
6. Drop off your parcel at your nearest Collect+/Yodel store - find your nearest store here.
7. Please ensure you keep your proof of posting receipt so you can track your return and ensure your item reaches us safely.
All items must be safely and suitably packaged to avoid damage whilst in transit. We will accept no liability for items being damaged before they are delivered to us. Please note that returns sent wrapped in paper or plastic bags or courier bags may not be accepted as they can get squashed and damaged in transit making them unfit for resale.
Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions. The time it takes to process your refund will depend on your bank/card issuer, from which the purchase was made, but please allow up to 10 business days from when your item arrives with us for your refund to be processed.
If you return an item to us because it is faulty, we will reimburse you the postage paid, both at the time of purchasing and returning the item to us. (this does not affect your statutory rights). Please note that, in accordance with our terms and conditions, we do not offer exchanges or refunds for items that have been damaged due to lack of care, scuffing or mishandling. In the event of an undeterminable fault/damage, we will consult our manufacturing team for analysis, and will be guided based upon their expertise and advice. Please note that our decision is final.
If you are returning an item because it is unsuitable, we only refund the cost of the returned item; The extra price paid for any non-standard Delivery Services (Next Working Day) are non-refundable; in this instance, we will refund our standard delivery amount. If you have placed your order for international delivery, you will be liable for the shipping paid when both purchasing and returning the item to us.
Our return labels are valid with our partner courier for 30 days to give you adequate time to ensure your purchase reaches us. After 30 days returns labels will expire and will not be accepted at Yodel drop off points. If your free returns label has expired and you still want to return a faulty item to us after this time this will be at the customers cost.
Once you have placed your order with us, the title of goods passes to you and therefore you are liable for your order and you must first accept delivery to be able to return, cancel or amend your order. We're happy to make any amends to your order once you have successfully taken delivery of your parcel. We do not, however, accept any liability for packages that are not accepted by you at the point of delivery. We will be unable to refund items that you do not accept delivery for and you will be liable for the cost of the item delivered as well as any costs incurred in this item being returned to us. Please liaise with the delivery service provider directly should you wish to arrange re delivery or amend a delivery date / option.
Your Right to Cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. Order cancellations must be made in writing to Customer Services at email@example.com and please quote your order number. Once the item is received by us, we will provide a full refund of the cost of the item. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.