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My Order

Where is my order?

If you have not received your order, you can check the tracking on your despatch confirmation email.

UK deliveries can take up to 7 days to be delivered but most areas are delivered in 2-5 days. Please note that during bank holiday periods our warehouse is closed and orders made on those days will be despatched on the the next working day.

How can I cancel my order?

If you would like to cancel your order, please email us.

What if I receive the wrong product?

We hope this would never happen, but occasionally things don't go to plan! If you receive the wrong item, please contact us and we'll make it right.

Where can I find my tracking?

Your tracking number can be found on your despatch email.

How do I return my order?

We offer easy, free UK returns, with a 30 day return policy. You can read our full return policy here.

To start a return click here.


What are your delivery times?

We offer free standard UK delivery, but if you need it in a hurry, we can send on a next day service for £5.95.

(Order cut off time 1pm for same day despatch).

How much will shipping cost?

We offer free UK standard delivery, and if you need it in a hurry, next day delivery costs £5.95.

Can you provide worldwide shipping?

We can ship to most places in the world. If you don't see your country listed, contact us and we'll do our best to help.


Do you offer a warranty?

We offer a 1 year warranty on all products for manufacturing faults.

How do I care for my product?

Wipe your bag over with a damp cloth and a mild detergent if needed. Leave to air dry.

Do not machine wash or tumble dry.